If you can't find a colourway to match your style, please contact me through this form. We can discuss the colours and effect of your own unique piece!

• Wipe with a damp cloth, then dry thoroughly
• Do not use abrasive materials to clean
• Do not soak or put in a dishwasher
• Avoid contact with chemicals
• Store indoors in a dry place

For plant pots and vases:

• Do not use abrasive materials to clean
• Do not put in a dishwasher
• Avoid contact with chemicals

All jesmonite items are coated with a water-resistant wax, then polished. It is not recommended that you submerge them in water or leave water to sit in them, as they will stain over time.

Yes! It is not recommended that you put you items in the oven, microwave or expose them to a flame, but they can withstand a substantial amount of heat.

Jesmonite items have not been tested for food safety, so it is not recommended that you put food directly on them.

A great way to use trays and dishes as food platters is to simply put down a piece of baking paper or a napkin first!

Your order will be shipped within 3-5 full working days of order confirmation. Shipping times depend on the country that your item is being shipped to.

UK:

• Standard delivery - your order should arrive within 2-3 working days of shipment
• First class delivery - your order should arrive within 1-2 working days of shipment

Europe:

• Items should arrive within 3-5 working days of shipment

Rest of the world:

• Your order should arrive within 5-7 working days of shipment

If you haven't received your order, please contact me using this form.

Unwanted items:

• You are entitled to a refund within 14 days if you return the product in the same condition that it arrived in. Buyers are responsible for the cost of returning items, and the original shipping cost will not be refunded

Damaged items:

• You are entitled to a replacemnet if your item gets damaged in the post. Please send images of the damage and the postage box to holly@ilexhome.co.uk within 14 days.

Items lost in the post:

• Please use this form to contact me if you have not received your item within the specified time. Make sure to include your order number in your message

Custom orders:

• Refunds can only be issued within 14 days if the product is damaged or faulty